These terms apply to quotations, orders and deliveries made by Dispak OÜ under the ToteBagsPrint brand.
ToteBagsPrint serves primarily companies and organisations, but private individuals may also place orders. Where the customer is a consumer, mandatory consumer protection rights under applicable law continue to apply in full and take precedence over anything in these terms.
A request submitted through the website is not an order. A quotation is an invitation to order and does not reserve production capacity.
An order becomes binding when the full payment has been received and Dispak OÜ has confirmed the order. The final print file must be approved by the customer before production starts.
Prices shown for business customers on this website are exclusive of VAT.
The applicable VAT and the total amount payable depend on the customer's status, the delivery country and the actual supply chain. They are determined and communicated to the customer before a binding order and before payment. Holding a valid VAT number does not by itself guarantee an invoice without VAT.
The general rule is payment in full before production.
Where a payment term is agreed in an individual case, it is stated on the quotation or invoice. In all cases the full payment must be received before the goods are dispatched.
Production and delivery times given in a quotation, including any expected arrival date, are estimates and not guaranteed dates. Transport duration may differ from the estimate by approximately one to two days.
If a significant delay becomes likely, we inform the customer and provide an updated estimate.
The production schedule assumes that the payment terms have been met and that the final print file and technical details have been approved.
Delivery is included in the price for orders delivered to Ireland, the Netherlands, Belgium, Germany, Austria, Lithuania, Spain, Portugal, France, Croatia, Slovenia, Czechia, Italy and Greece. For any other destination the delivery cost and the final total are confirmed in the quotation.
Dispak OÜ arranges transport and bears the risk of loss of or damage to the goods until they are handed over to the customer or to a recipient designated by the customer. If a shipment is lost or damaged in transit, the customer contacts Dispak OÜ, which handles the matter with the carrier.
We deliver the agreed quantity. No over- or under-delivery tolerance applies and we do not invoice on the basis of a differing produced quantity. A shortfall is treated as a defect in performance, not as a permitted production tolerance.
The print placement may deviate by up to 1 cm from the approved placement. This tolerance applies to the position of the print on the bag only. It does not apply to the size of the logo, its rotation, the colour, the dimensions of the bag or to any distortion of the design.
A digital visual is provided to confirm the design and overall impression. The print colour is based on a colour code agreed separately in the order or on an approved physical sample where one exists. A screen image is not a physical colour sample.
A confirmed and paid custom order cannot be cancelled unilaterally because the customer changes their mind. Goods manufactured to the customer's design or otherwise personalised are not subject to an ordinary change-of-mind return.
This does not limit the customer's rights where goods are defective, lost or where the order is otherwise not performed.
A consumer in the European Union normally has 14 days to withdraw from a distance contract. That right does not apply to goods that are made to the consumer's specifications or are clearly personalised, which includes bags printed with the customer's own design.
Where a consumer orders an unprinted stock product without personalisation, the ordinary right of withdrawal applies. A product does not become a custom order merely because an order has been accepted or paid for.
The consumer's statutory rights in respect of defective goods, including the statutory guarantee period, are not affected by these terms.
Business customers are asked to inspect the goods on receipt and to report visible defects, an incorrect product or a shortfall in quantity within 14 calendar days of receipt. Hidden defects should be reported within a reasonable time after they are discovered.
Damage in transit should be reported as soon as possible. The statutory rights and time limits available to consumers are not shortened by this clause.
When reporting, please include the order number, a description of the defect, the quantity affected and photographs where possible.
Where a defect is our responsibility, our first preference is to replace the affected goods or to reprint them at our cost. If an entire shipment is lost, we arrange a new shipment or refund the full amount paid for that order.
Where replacement is not possible or would not reasonably resolve the situation, an appropriate price reduction or refund is used instead. The necessary shipping costs of a justified return are borne by Dispak OÜ. Refunds are made without undue delay.
A defect caused by our production partner or by a carrier chosen by us does not become the customer's responsibility, and the customer does not have to wait for us to be compensated by the carrier. Remedies available to consumers under applicable law remain available in full.
The customer may provide Dispak OÜ with logos, trademarks, artwork, photographs, text, designs, fonts or other materials for the purpose of preparing quotations, proofs or manufactured products.
The customer retains any rights they hold in those materials.
By submitting materials, the customer confirms that they own the relevant rights or have obtained all permissions reasonably necessary to reproduce and use the materials for the requested products.
The customer authorises Dispak OÜ and production partners engaged by Dispak OÜ to use, reproduce, transmit and make technically necessary adjustments to those materials solely to the extent reasonably necessary to:
Dispak OÜ does not acquire ownership of the customer’s intellectual property merely by receiving or processing the materials.
The customer is responsible for ensuring that materials supplied by the customer do not unlawfully infringe copyright, trademark or other third-party rights.
Dispak OÜ may refuse or suspend production where it has reasonable grounds to believe that supplied material is unlawful or clearly infringes third-party rights.
Dispak OÜ will not use customer artwork, logos or completed products for advertising, portfolio or case-study purposes unless appropriate permission has been obtained from the customer.
An unforeseeable and unavoidable obstacle outside a party's reasonable control is assessed under applicable law. The affected party informs the other party as soon as possible, takes reasonable steps to limit the effect and provides a new estimate for performance.
These terms and any contract concluded under them are governed by Estonian law. The parties first seek to resolve any dispute through negotiation. A consumer does not lose the protection of mandatory provisions applicable to them, or the right to bring proceedings before a competent court or dispute resolution body.
Questions about these terms and all complaints are handled through the contact details published on this website. The version of these terms that applies to an order is the version in force when the order is confirmed.